Herald Support

Herald connects Cisco Webex Calling to your CRM: when a call rings, Herald matches the caller against your HubSpot contacts and pops the matching record for the answering agent — in a browser window, an installable desktop app, or the Herald sidebar inside the Webex App.

Contact us

• Email: info@virtual-guardians.com
• Phone: (910) 530-1600
• Mail: Virtual Guardians, LLC · 1608 Queen Street #21, Wilmington, NC 28401, USA

We aim to respond to support requests within one business day (US Eastern time).

Getting started

Administrators

1. Order Herald at herald.virtual-guardians.com/order (you will need your Webex Org ID, shown in Control Hub under Account). New organizations are provisioned immediately and the admin contact receives a link to the Herald Admin Console.
2. Connect HubSpot from the Admin Console (a standard HubSpot OAuth authorization — Herald requests read access to contacts, deals, and owners, plus write access to contacts).
3. Link your Webex organization from the Admin Console so Herald can receive Webex Calling events and provision your agents.

Agents

• Open herald.virtual-guardians.com/pop and click Sign in with Webex once per browser or device. Keep the tab open (pin it), or use the in-app Install button (Chrome/Edge) to run Herald as a standalone desktop app.
• If your organization uses the Herald sidebar inside the Webex App, open it from the Webex App and click Connect the first time.

Frequently asked questions

No pop appears when a call rings. Confirm you are signed in (the page shows your name when connected), the window or tab is open, and your administrator has assigned you a Herald license. The ⓘ button in the app header shows a diagnostics panel with connection status you can read back to support.

The caller wasn't matched. Herald matches on the phone numbers stored in your HubSpot contact records. Check that the contact's number is present and includes the right country/area code.

How do updates work? Herald is a web application — reopening or reloading the window always loads the current version. There is nothing to patch or reinstall.

How do I disconnect or uninstall? Administrators can disconnect the HubSpot connection from the Herald Admin Console, or revoke Herald from HubSpot under Settings → Integrations → Connected apps; either immediately stops CRM lookups. Agents can remove the desktop app like any browser-installed app (e.g. Chrome: chrome://apps → right-click → Remove). To close your account or request deletion of stored data, email info@virtual-guardians.com — see our Privacy Policy for what Herald stores and for how long.

Service status

The service reports its live version at herald.virtual-guardians.com/health. If Herald appears down, check that page first, then contact us.

Herald is a product of Virtual Guardians, LLC. Webex is a trademark of Cisco Systems, Inc. HubSpot is a trademark of HubSpot, Inc. Herald is an independent product and is not endorsed by or affiliated with Cisco or HubSpot.